Office Policies

Cancellations

If you need to cancel a session please call 48 hours before your scheduled appointment.  You can call (510) 380-6146 or text your therapist. There is no charge for the cancellation.  However, please refer to the “Max. # of Cancellations” below for additional details.  If you do not cancel, we will expect you to pay for the missed session in full. If you are using insurance, you will be billed directly for the session at the contracted rate your provider has negotiated.  Your provider does not pay for missed sessions. Advance notice will allow us  time to reschedule other clients who could benefit from the availability.  These policies apply to us as well.  We will call you with at least 48 hours’ notice if we  need to reschedule.  If for any reason we miss our scheduled appointment without notifying you, your next session will be free of charge.   True emergency situations that cannot be foreseen can be negotiated (sudden illnesses, accidents, or unpredicted loss of childcare).

Maximum Number of Cancellations

Your time is reserved for our work together.  In addition to the above cancellation policy, I will only allow one cancellation per quarter [every 90 days].  If you cancel, due to business travel or other commitments, beyond the one cancellation per quarter, you will be responsible for the contracted session fee.   

Session Time

Each session is 50 minutes.  If I am running late, I will ensure you receive your full allotted time.  If you are running late, I understand that things happen.  I encourage you to come; however, we will utilize the time remaining for that session.

Health Insurance

We bill your insurance provider for each visit, and you cover the estimated co-payment, coinsurance or deductible amounts. The amount that you owe depends on the specific health insurance plan you have.

The following Insurance Providers have credentialed Matters of the Heart Counseling Centers.  Please note not all clinicians are on every panel.  We will have the details when you call.

 

  • Alameda Alliance

  • Anthem Blue Cross

  • Beacon

  • Concern EAP

  • Lyra

  • Magellan

  • Medi-Cal ACCESS (Pre-authorization required) (800) 491-9099

  • MHN

  • Optum

  • Sutter Health Plus (United Healthcare)

  • Tri-Care West

  • United Healthcare

  • UMR

 

 

Out of Network Providers:  (If you do not see your provider on the list above, there are options)

 

Most PPO plans have a policy regarding “Out of Network Provider.”  Payment is made by the client at the time of session, and if you choose, insurance will then reimburse you a percentage of the session cost.  Insurance providers typically reimburse 50-80% of the session cost.  Example:  Individual session fee is $125.  Your insurance may require you to meet your deductible and then they will pay/reimburse  anywhere from ($62.50 - $100.00) making your out of pocket cost between $25.-$62.50. 

We recommend every client be proactive and ensure that your insurer is paying for benefits you expect to receive. When using your healthcare insurance to pay for visits, we always recommend you call the number on the back of your insurance card to learn more about your mental health benefits.

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Contact Us

Email: info@MattersoftheHeartCounselingCenters.com

Phone: 510-380-6146

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Hours: By Appointment Only

Monday - Friday: 8am to 8pm

Saturday: 8am to 6pm

Sunday: By Appointment Only

Location

433 Callan Avenue, Suite 309

San Leandro, CA 94577

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